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Technical Support Technician Engineer

Course overview

Programme Level

Level 3


42 Months + EPA

Entry Requirements

4 GCSEs at Grade C/4 or equivalent, including Maths and English.

Training type e.g block, release days, or at work address

Weekly day release


Technical Support Technician Engineer take responsibility for the quality and accuracy of the work they undertake within the limits of their personal authority. They demonstrate a core set of behaviours in order to be competent in their job role, complement wider business strategy and development. This will enable them to support their long-term career development.


Engineering Technicians in the wider Advanced Manufacturing and Engineering Sector are predominantly involved in highly skilled, complex work and must, as a minimum be able to:

  • Apply safe systems of working

  • Make a technical contribution to either the design, development, quality assurance, manufacture, installation, commissioning, decommissioning, operation or maintenance of products, equipment, systems, processes or services

  • Apply proven techniques and procedures to solve engineering/manufacturing problems

  • Demonstrate effective interpersonal skills in communicating both technical and non-technical information


  • Produce technical documentation that contains all the relevant and necessary data
    and information required for the technical support activity being carried out

  • make any changes/amendments to the technical documentation using agreed quality assurance control procedures and provide technical advice and guidance to others

  • contribute to the business by identifying possible opportunities for improving working practices, processes and/or procedures

  • obtaining, checking and using the appropriate documentation (such as job instructions, drawings, quality control documentation)

  • working safely at all times, complying with health, safety and environmental legislation, regulations and organisational requirements

  • carrying out the required checks (such as quality, compliance or testing) using the correct procedures, processes and/or equipment

  • dealing promptly and effectively with engineering/manufacturing problems within the limits of their responsibility using approved diagnostic methods and techniques and report those which cannot be resolved to the appropriate personnel


4 GCSEs at Grade C/4 or equivalent, including Mathematics and English


Typically 42 - 48 months - timescales may vary depending on occupational role and/or prior relevant qualifications / experience and Assessment of Prior Learning and Knowledge (APL/K) opportunities. This will consist of 20% offsite learning, which will take place during term time at The Leigh UTC, Dartford one day a week (Wednesday 8.30am - 5pm).


After a period of foundation skills and technical knowledge development all apprentices will be required to achieve the following qualifications:

  • Level 2 Diploma in Advanced Manufacturing Engineering (Foundation Competence)


After a further period of skills and technical knowledge development all apprentices will be required to achieve the following qualifications:

  • Level 3 Diploma in Advanced Manufacturing Engineering (Development Competence) – Technical Support

  • Level 3 Diploma in Advanced Manufacturing Engineering (Development Knowledge)


Engineering Technical Support Technicians work as part of a team to provide technical support and expertise for all areas of the Engineering and Manufacturing function including communications software, test, analysis tools, measurement, off line programming, process control, performance and continuous improvement solutions, capacity planning, production scheduling/planning, product technical applications and capability, technical sales and marketing support, product development and innovation, engineering drawing, purchasing and/or supply of goods or services for engineering activities, quality control, inspection and e-commerce technologies as required.


The requirements are designed to offer stretch and progression. Technicians will be able to work with minimum supervision, taking responsibility for the quality, accuracy and timely delivery of the work they undertake. They will be proactive in finding solutions to problems and identifying areas for improving the business.


Off site learning will take place at the Leigh UTC, The Bridge, Brunel Way, Dartford DA1 5TF

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