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Information Communication Technician
Support Technician

Course overview

Programme Level

Level 3


18 months plus EPA

Entry Requirements

4 GCSEs at Grade C/4 or equivalent, including Maths and English.

Training type e.g block, release days, or at work address

Mode of delivery - blended learning, fortnightly face to face teaching on Wednesdays along with e-learning


The Support Technician role is desk based resolving system user queries and resolving faults in a helpdesk environment. For example, a Support Technician in a Travel Agent business would help to ensure the operation of the customer bookings system. When the system fails the business would contact a Support Technician to report the problem and either get it fixed or escalated to an engineer. The Support Technician would be expected to rectify or escalate faults rapidly in order to reduce the financial impact and damage to the business’s customer reputation.


4 GCSEs at Grade C/4 or equivalent, including Maths and English.


The duration of this apprenticeship is 18 months plus 4 months for End Point Assessment. Timescales may vary depending on occupational role and/or prior relevant qualifications / experience (RPL). This will consist of 20% Off-the-Job learning, which will be delivered via blended learning; e-learning together with group sessions (either face to face or virtual).

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